Account Billing Issue - Call centre and billing department are useless!!!!!!!!!!!!

<p>On the 18th of Feb 2016, I cancelled my Telkom ADSL with the telkom call centre (confirmed with another agent on another date that the cancellation request was logged on their system).</p> <p> </p> <p><br />I have been billed for an ADSL service from then up until now. </p> <p> </p> <p><br />I have called the call centre multiple times to have my service cancelled and for a refund to be processed. </p> <p> </p> <p><br />I have also sent a few emails through the telkom website to lodge my issue. </p> <p> </p> <p><br />To date, no one is able to assist in removing the ADSL service from my invoice, nor can anyone assist in providing me with a refund. </p> <p> </p> <p><br />Highly irrate!</p>