Account Billing

worst possible service ever - since December i have been struggling to have my debit order changed, and the date of debit. and now keep being charged fees that are not even supposed to be charged due to them messing up and keep debiting the wrong account. i call i send email complaints i call i ask to speak to managers but noone can ever help me and no feedback is given what so ever i am now bringing this to hellopeter, and every social media platform as they are charging me now over R2000 and for what exactly as everytime the DO bounced from the wrong account i then paid EFT for each and called again

i am extremely uphappy about the service the call centre provides, no feedback from managers and no feedback fro the complaints department

no reversals of any charges oh and dont forget they take money out of the correct account but apparently they cant see that funds which i have asked to be reversed as well but nope i am being charged for something that is not my fault due to lack of the call centre actually taking my info correctly and changing it - which never happened. or saved properly.

now i as the customer has to suffer. i work in a call centre and deal with customers daily and this is certainly no way to treat a customer. who has been loyal and got others to move over.

i want answers asap as well as all my reversals and charges to be done. i have also taken this up with ICASA and the ombudsman