Account Billing

Hi<br> <br> I lodged a complaint about my Telkom deducting too much money from my bank account. The case number was ***4. No one has responded to me except receiving an SMA the query was closed. How can it be closed if I got no feedback? And Telkom didn't pay back my money that it over deducted.<br> <br> Also this query further relates to a previous complaint SM192435. I was promised that someone would contact me regarding this. But no one has. It has been so many weeks already.<br> <br> Please respond.