Account Billed Query

In the last-week of May my husband and I went to the Telkom store located at Stadium on Main in Cape Town. We app**** for a cellphone contract and the consultant assisted us in filling-out the forms, explained that we would only pay the R499 contract amount from end of June.<br> <br> On the 29 of June we were sent a text message that our monthly contract balance of R980 (estimated) was due. At this point we were a bit confused so we decided to call the call center which was unhelpful at most, but atleast the girl was able to tell us what the billing consisted of. According to her we were billed for the full device and only given airtime pro-rater which was R9! <br> <br> The consultant did not tell us by getting the phone 2days before month end we would be charged the full amount for May even though we only had the device for 48 hours??!! Had the consultant been transparent with us and not pushed sales we could have waited to rather get the phone on the 1st of June. Consumers have rights under the Consumer Protect Act and one of those is a Right To Full Disclosure and Transparency, that right among others was obviously contravened here and we as consumers refuse to be taken advantage of