Account billed for services not rendered.

Lets start with a quick overview:<br> <br> The end of July a transfer of line to my new residential address was requested as I bought a new place. Feedback given stated that a technician will be with me to do the transfer. This never happened up until the day that i moved. Thus a cancellation was requested not to incur costs for services not received. When a new line was app**** for. The following was my service i get .<br> <br> An amount was deducted from my account for sim cards that i have active apparently. i have never seen nor requested such simcards as I only want the telkom line and adsl. No communication was made for any line installation and when enquiring about the installation. I was given that go to excuse for telkom technical. \There are no ports available."This has been the fact with every single line that i have requested. And yet when a second technician comes out like it happened in some miracle that there are various ports available. <br> Thus phoning customer care regarding the incident i was very agitated and requested a supervisor. This person said that an escalation was logged and gave me a reference number. 5 days later i follow up to hear this never happened (need more space)"""