Account billed but data not allocated

I bought data worth R10,24 July 2017, which is the daily bundle and they deducted money from my account but did not allocate the data as they were supposed to. Then I called and spoke to consultant by the name Xola, he confirmed that the data indeed was never allocated to me, instead I was charged out of bundle rates, meaning I wad billed on my remaining airtime. He lodged a case and I also received a case number.And he said I should expect feedback within 24 - 48 hours, it's been a month now. On sunday 27 August , I spoke to Gugu Mbatha, and she also confirmed that they did not allocate the data but there's nothing they can do. She transferred me to her manager Toni and she said I will get feedback by Monday. Nobody called on Monday so I called and spoke to Lesego who promised that their manager will get back to me... today's Thursday and still no feed. I feel that Telkom should reimburse my money or allocate the data to me as they should have done in the first place