Account Being Terminated

I reported my account which kept getting suspended as a result of supposed non-payments. One of the consultants called me after I logged a contract cancelation, told me that my account will be sorted and that someone from their accounts department will make sure that my payments(which I have made) are resolved. <br> <br> I received an SMS today notifying me that my account will be terminated after 48 hours. I don't know what I need to do now for Telkom Mobile to get their sh*t together. Being penalised for payments I have made is pure incompetence and it shows the Telkom has 0 regard for its customers. Do I need to bleed blood in order for Telkom Mobile to take me serious?<br> <br> I am even at a point where I do not want to get upset at this level of service but it's hard not to.