Account being OVER charged !!!!

Telkom shouldn’t even get a star they are not even worth 1 STAR. I took out a contract in December 2022 my first Debt order went off in January 2023 my second one and third one went off the following months. All of a sudden in April my debit order stops going off. I didn’t think much of it and i just made an EFT payment. Towards the end of April beginning May i went to the telkom in Cresta to add another contract on my name. After a few hours of struggling with the consultant and the accounts department they tell me i owe them money and that i am one month behind. Me and my partner decided to not put up a fight and we paid the outstanding balance. We then app**** for the Samsung S23 which was approved but we had to wait for the phone to be delivered to telkom so that we can go pick it up. The consultant phoned me on the 17th of May we can collect the phone. After work we rushed over before closing time (which we were 30min early) and the consultant that assisted us was not there, so we asked one of the other lady consultants to assist us with the collection of the phone. They refused to help us because apparently they cannot help a customer if the consultant that assisted them is not there. The next day i sent an email to the Guy that assisted us, he phoned me I explained the story and he said that they **** and they could have helped me all they had to do was take my ID and do the mandate for the Debit order. We went back to Telkom the next day (18 May) to get the phone and we asked for the consultant that he said we must ask for. All went well got the phone until they had to do the mandate for the debit order. Apparently there system was now off or capitec was off and they couldn’t send an OTP for the mandate, so the lady said its fine she will give me a call to do the Mandate. On the 19th of May she gave me a call and she send the request for the OTP, i then gave her the OTP and the call was over. Not long after speaking to her there was a popup to Accept or Decline the Mandate which i then ACCEPTED. I received an sms that said i must reply with the date that i want it to go off so i send the sms saying 25th of each month. End of May comes i get an sms that my debit order will go off, i go Onthou the app a few days later it didn’t go off went onto my Capitec app it didn’t go off. Again i made an EFT payment. Beginning of June i get a call from Debt Management saying TELKOM have handed me over for not paying my account and for my debit order not going off. I had to then make an arrangement with them to pay the account on the 27th of each month. BUT MY ISSUES IS that TElKOM is nou charging me R400 and something declining fee every time the debit order rejects. En of June came and i paid the full account including the declining fee. AND NOW ALL OF A SUDDEN i now owe them R1000 and something on top of my contract amount. I sent several emails and a WhatsApp to the consultant but NOOOO one is getting back to me. They are quick to charge you extra en hand you over but THEY CANNOT EVEN HELP YOU WHEN THEY **** UP OR FIX THEIR OWN MISTAKES. I’ve only been with them for half a year now and i am already fed up. TELKOM IS THE WORST!!!!