Account being charged for services cancelled

I entered this struggle in October last year with a simple request to Telkom to make some account changes and cancel an ADSL service. I posted a complaint here on the 22nd January detailing the situation and requesting a response (http://hellopeter.com/telkom/complaints/bad-communication-and-billing-issues-***).<br> <br> Since then a request to cancel all our services was sent and no response has been received. Our account continues to be billed for ADSL and subscription charges for a line that has been inactive for a few months. The latest bill shows some R4000+ owed. <br> <br> We are requesting that our account for the line *** be cancelled and all undue charges reversed from our account.