ACCOUNT ASSISTANCE - *** / ***

This was my email to the following Telkom employees and entry points:

********** ********** ********** ********** ********** **********

The attachments I am speaking of in the email can be sent if requested.

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Good day all, I have now had the most patient 4 months of my life but I am now reaching boiling point. ANY assistance would be highly appreciated as I am currently not receiving any. I took over GT Auto (PTY) Ltd 5 months ago, it is now trading as Moselin Exclusive Cars (PTY) Ltd, Reg # ***. Immediately when I took over cancelled the ADSL line, data and ANYTHING relating to the ADSL. If I am not mistaken the number for the ADSL was ********** . I also requested, telephonically and in written requests that another line – ********** - be cancelled and that the remaining 3 lines – ********** , ********** and ********** be changed to the BizTalk Unlimited Lite at R599 p/m per line. I am constantly following up on my requests and visiting the Telkom store in Woodlands Mall just to find out they can either not locate my accounts on the system and that there is a balance due that is highly unreasonable as I cancelled some lines and changed some packages. Just to shed some light on the situation, my phones have not been working for nearly 3 months now. I cannot do business as I need to call clients and also receive calls – as any other normal business. This is even though Telkom advised me that my lines are ACTIVE, how can this be? I ask that someone please assist me in getting my lines active, the three I want active, and cancel the rest of the lines as I have requested numerous times. I ask the following which I do not think is asking a lot: ********** – ACTIVATE ON BIZTALK UNLIMITED LITE ********** – ACTIVATE ON BIZTALK UNLIMITED LITE ********** – ACTIVATE ON BIZTALK UNLIMITED LITE THAT THE ABOVEMENTIONED LINES I REQUEST BE ON ONE ACCOUNT AS I CANNOT UNDERSTAND WHY I HAVE TWO ACCOUNTS. PLEASE MERGE INTO ONE ACCOUNT AS PER MY REQUESTS. THERE SHOULD BE NO OTHER VOICE LINES OR ADSL LINES ON MY ACCOUNT(S). There are 2 mobile phones which also need to be either cancelled or suspended as this belongs to the previous owners and should have been transferred a long time ago, last year already. If they cannot be cancelled I request that all packages linked to these mobiles be cancelled and suspended and I will then cancel once the contracts have expired. I also please ask that someone send me a statement for ONLY THE MOBILE PHONE CHARGES, SINCE SEPTEMBER 2016, as I need to collect these funds from the previous owners and then possibly transfer the mobiles to their personal accounts. The 2 mobile numbers are: ********** and ********** . Under no circumstances should these phones have any data packages or be able to buy data on this account. I am attaching my initial request for cancellation and account structure. Numerous emails between me and Telkom “Supervisors/Managers” are also attached from initial emails to follow ups to begging. I have honestly tried my part and was patient and went into the braches and called the Call Centre – whose main job description should be switchboard as they ONLY refer you to someone else. I have emailed all the relevant departments the relevant documentation and gone into the store with same documentation and saw how it is submitted into the “system”. I have done in my opinion all I possibly could and now sincerely and boiling I am asking you to help me sort this out. Sandra Madikazi from the Telkom Store in Woodlands actually helped me today, for the first time, and it was in lunch hour if I am not mistaken. She called me as I was typing this email to say that apparently the 3 voice lines I want has been moved to the ********** 30333 and the ********** 30335 now contains the lines and packages that should be cancelled. That would be a good start. She deserves a promotion to management level. Could you please verify this and make sure the lines are on the BizTalk Unlimited Lite packages at R599 p/m. As for the ACCOUNT that needs to be cancelled – please see to this a.s.a.p. Regarding my billing and statement, I hope I can assure myself that you would not be charging me anything since my initial request. This simply makes sense. Kindly send me the statement when everything is app**** and sorted out with my outstanding amount, if anything. P.S. There is still a technical issue with my lines according to the technical department, when I dial there is no voice stating that the account is suspended, it is just dead silence. Can anyone from Telkom or Open Serve please come and sort this out soonest. Your assistance and sense of urgency pertaining to this matter is highly appreciated. I expect my lines to be working and active at/before close of business tomorrow the 10th of October 2017. Feel free to call me on my cell for any information you require.