RJ
Rob J

1 reviews | Active since May 2015

31 May 2015, 16:47

Account after 3 months still not cancelled

Since 16th of February I have been trying to cancel my Telkom subscription, landline and internet. First in the shop in Ballito, later in March and April I called 3 times. Every time I was promised it would be organised by the first of May. But now again I received an invoice which will be deducted from my current account on the 4th of June 2015. I moved to Netherlands, so had to cancel all, which I have been trying for 3 months now. I tried to call this week, but it costs a fortune form the Netherlands to South Africa, and waiting takes ages. I have been trying to email to [Email Removed] but get no responses, not even a confirmation of receipt of my emails.

0
Replies (1)
Telkom
Telkom's reply01 Jun 2015, 09:06
Official
Hello Robjansen_80,

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the Cancellations team will contact you.

Your social media reference number is SM114755.

Regards,
Joshua Mnisi
Telkom Social Media Team