***

Good Day,

Telkom has been giving the worst service ever telephonically.

They have a set date of the 5th of every month to debit out of my account. So when they don't take their money that's not my fault because I ensure that I have money for them to do the deduction without a hassle. For one month they never deducted and then the next month they took less than what was due and is till left the money in my account just incase they deduct it again on a random date.

My account went in arrears because of them not deducting money and I then made a dumb choice to go and actually pay them only for them to them debit the amount I paid and then again the monthly amount all in a space of 3 weeks. I have been calling in several times asking for answers no one can answer and I'm at a point now to take this matter further and higher because no one at Telkom seems to be able to assist me.

Is there anyway this matter can be resolved as I have fear because I always hear people saying Telkom never gives the money back.