PP
Paraskevi P

1 reviews | Active since Sept 2015

13 Mar 2017, 20:11

account

<p>I have been trying for the past two months to change the name of one of my lines from my personal name to my business name and change the debit order limit on my accounts. I have phoned in countless of times and was then told I had to send an email. I did that. shortly after I received an sms saying it was sorted only to find out today (once I got my new account) that NOTHING has been sorted. Telkom is very quick to debit your account or charge you interest on amounts outstanding but getting them to actually to do something seems to be asking too much. </p> <p> </p> <p>Can someone who is able to make these two simple changes please contact me so that I can get this sorted!!!!!!!</p>

0
Replies (2)
Telkom
Telkom's reply14 Mar 2017, 10:25
Official

Good Morning Paraskevi,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

PP
Paraskevi P's update20 Mar 2017, 18:03
Reviewer Update

A week has now passed and I have heard nothing from the accounts team. No one has called me or emailed me. Is there someone that I can contact direct to get my issue resolved?