KJ
Kaylin Julies-Swartz
1 reviews | Active since Mar 2018
17 Mar 2018, 18:31
Account
How is it possible that no one at telkom can assist me with the billing for my WiFi. I have been sent from pillar to post for the 4 months and no one can assist. I ordered a package deal which include a lit box but I have still not received this and is advised to contact account department. I ordered a telephone which was never installed after waiting for 5 months,once I cancelled that I ordered a 10mg line which was installed eventually after a month. Now they tell me that I have only been paying for the telephone line (which I don't even have) rather then the 10mg line.
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Telkom's replyOfficial
10 Apr 2018, 13:33Hi kaylin-t-julies-swartz,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply10 Apr 2018, 13:33
Official
Hi kaylin-t-julies-swartz,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,