Account

In July 2017, I went in to the telkom office to get the account transferred to my name from my deceased Father's name, an hour later I took it as done, but then I did not get my statements, so every month I got a phone call to tel me I need to pay my account, and I will ask why I am not receiving my statements via email as per my request on the form I completed on the day of my visit, and they say they will look into it, this month I did not get a call, so I mage a "gestemated" payment on the previous months payments, but apperently it was short, so yesterday I phoned Telkom accounts department, and was informed I cant do anything on the account as it is on my Fathers name, I need his ID which I don't have. SO I had to go to the Telkom offica again to change the account over to my name, to phone the accounts department to get an amount outstanding to do a payment. This I did on the 5th of December before 12:00. This morning 06/12/2017 I phoned because our phonelines was still off, I was informed that it is an otemated system and as soon as it picks up my payment our lines will be restored, but this could take up to 48hrs. It is un-acceptable, Telkom don't do their work, but I pay for my Supposed service and am told to be patient. That is way Telkom, Eskom and SAA is bankrupt, because they pay people to do NOTHING. We the consumer are starting to get fed-up, we need alternative providers