ACC NUM: *** TELKOM

Our case is as follows: During the period of January 2020, we reported the service we subscribed to as being faulty and it's been a few months with it not being available to us. During the period of February 2020 to July 2020, telkom has been crediting us on the account due the repairs on the faulty. Another factor is that this issue occurred right during Covid 19 lockdown. In august 2020 we started receiving the uncredited statements from Telkom and in January when we finally open the creche as we were still closed as per government instruction, we finally had the chance to access the office and verify the communication we were receiving from Telkom, checked the system if it is back online, to our disappointment, the system was still having faulty and was unavailable. Questions we asked ourselves. Did the system get fixed, and did telkom check if the system is corrected? NO How can we prove that the system was fixed not as we see the account is pilling up? We can't, Telkom is the one with that power. Even up to today we still don't know if the system was fixed or not. Telephone line not working and no internet connection since January 2020 when we reported the line faulty. We are subscribed but not enjoying the benefit of it, and up to date the service subscribed for is not provided. We keep seeing bills coming in, but we never got feedback from you with regards to the service faulty reported being rectified. My question to you is as follows, what service am I paying for, to have your items decorating my office? We are now asking for this matter to be settled professionally, close this account because your service sucks. I have been looking for a accounts email address to send this communication through to telkom. By the way, we received communication from their lawyers for collection, we gave them our story and we are still waiting for feedback