Abysmal service - WiFi

Logged a line move on 22nd June. The address we have moved to already has a line set up, cables, connections, everything. All you need to do is switch the addresses and set up the connection at the new place. It’s 23 July, and I’ve had ZERO communication from Telkom. Some excuses I’ve been given thus far:

- The technician has been assigned to your address and will be there on the 12th - No technician has been assigned yet - The technician tried to call but your number is wrong (no it’s not) - Your address is wrong on the system, please update it - Your address is wrong on the system, please update it (after updating it x2) - Your request has been escalated (x2) - If you cancel it and request it again it will be quicker because your request is stuck - Your request is with the cabling department - Let’s not forget how the system is offline (4x and very close to 6pm when the call centre closes)

If you debit me the full cost of the WiFi without me having had the connection, I am going to be even more livid. Sadly I’m in a contract so canceling is not an option, though at this point, I don’t care about the cost.

I’ve called Telkom 15x in the past 2 weeks! Your own customer service reps say that the other reps are lying and giving wrong information to get the customer off the line! That is simply disgusting and despicable service. You have zero concept of customer experience and I cannot wait for this contract to end. 6 months to go and I refuse to give you guys another cent.

Can I have a resolution please before this has to escalate any further, and get some quality control in, your call centre is a mess.