Abysmal service in online application for LTE

I was so excited when I found out that Telkom was offering a great deal on a SmartBroadband LTE uncapped package in my area. I was going to get a chance to drastically improve my internet speeds. App**** immediately online and got a mail saying an agent would be getting back to me. THAT WAS 6 WEEKS AGO. I have tried communicating with Telkom via phone, online chat, retail outlet, etc. All the same answer .... someone will get back to me. BUT THEY NEVER GET BACK TO ME.<br> <br> SHOCKING, ABYSMAL, THIRD WORLD SERVICE FROM TELKOM. How can a business survive with such poor service.