Abysmal service-failure to correct fault within reasonable timeframe

I have been without without wireless connectivity in my home since 7 August 2017.

I initially reported the fault on 8 August 2017 (Ref number 1130CRK070817), which was supposedly corrected three days later.

However, I continued to have the same problem, and I decided to log the fault again on 14 August 2017 as the other recommended channels of communication were ineffective. To date, this fault ****2CRK140817) has not been corrected, and no rational explanation has been given for the lengthy delay.

In addition, I have been billed for the month of August. Since this institution has the gall to charge me for a service which they are not providing, I intend to request a refund for this period.

Liesl