Abysmal Service

Since last week i have been trying to get hold of someone at Telkom regarding DNS Resolve issues we have experienced on the Telkom LTE Network. This relates to an outage last week that was experienced by Amazon in the USA. All other service providers are now able to access the site https://s3.amazonaws.com , however, when on the Telkom LTE Network this is still a problem. This is a major issue as it is the backbone of many IT companies in South Africa. All we get told to do is to Call 10210 or 081180 but the call centre agents have no clue what the issue is. The Service is abysmal.... How can they not have a Technical Department that deals with these kind of issues that are plain to find on the internet