abysmal service

<p>Good day,</p> <p>Re: ADSL line for 033 ********** , name P. Jarvis.</p> <p>Fault 31CNK180417</p> <p> </p> <p>I am an author of historical works and need to do ongoing research, for which a reasonable speed internet connection is essential.</p> <p>Since before Easter the download and upload speeds have been so slow that the internet is virtually unusable. The local technicians have been here often, and done all they can, without any improvement. They say the problem lies out of their hands and that it is a UMC issue (whatever that may be).</p> <p>The manager in Pmb, Mr M Cobb, is unhelpful. He keeps passing the fault back to the local technicians, who say there is nothing more they can do. The local staff have been polite, attentive and very willing to help, but to no avail.</p> <p>I don't know what to do now. Please help.</p> <p> </p> <p>This is abysmally shocking service from a company that is trying to improve its image.</p>