Abysmal service

<p>I wished to cancel my Telkom telephone and ADSL line and duly emailed a services cancellation request form to the Telkom service cancellation email address on the 8th of September. Having received an automated acknowledgement of receipt, and no further communication, I sent a follow up email on the 27th of September querying the status of my cancellation. I followed this up with a telephone call where I was assured that my cancellation request had been received and that no further debits would be made from my account. Despite this, an amount was debited from my account in November. On telephoning the call center, I was requested to resend my cancellation request (which I duly did) and that the amount debited from my account would be reimbursed. Having not received my reimbur*****t, I once again telephoned Telkom in the 22nd of December where I was (incredibly) requested to once again forward my cancellation request (which I once again did). Despite this, yet another amount has been debited from my account on the 26th of December! I am at my wits end with the complete disregard for customer service at this organization. I need to have this cancellation processed and for all amounts debited from my account post termination to be immediately reimbursed. </p>