Abysmal Internet Speeds

<p>For the past 2 years, I have been experiencing ADSL issues where my line would not be able to sync at the speeds that I have been paying for. I first experienced this when my "10 Mbit line" could never sync higher than 3Mbit. Due to this issue, it forced me to downgrade as it was pointless to be paying for a product I could not receive. As of now, I am paying for a 2Mbit line that cannot even sync at 1Mbit. My router is currently reporting that my line speed is sitting at 0.5Mbit. Completing the most basic tasks on the internet has become completely impossible and incredibly frustrating. The loading of simple web pages takes ages to complete, connections are constantly reset and streaming struggles even at the worst qualities. It has reached the point where it is literally hindered my progress during the day and has caused a massive slow down to my work. I have called your technical department numerous times and their best solution is to reset my port (which is an extremely temporary fix) or I am handed the excuse that my area is the fault and there is nothing that you can do. This is not my problem, as I am the customer who pays a premium and it is your job to ensure that I am satisfied and am actually receiving the basic service that I am paying for. If the area was the issue, why was the infrastructure not upgraded and well maintained? When a technician is sent out, nothing is done. It is exactly the same as when they had arrived. I mean a technician hasn't even been sent out to upgrade my ADSL line to the newer filter (Which I am most certain is the issue). This is unacceptable and I have had to deal with this for much longer than one should. I am extremely fed up with Telkom.</p> <p> </p> <p>***Even attempting to submit this complaint was an exercise in futility, as my connection just continued to fail.***</p>