Abused due to wrong billing from Telkom

Last year August I requested Telkom to switch ADSL line to a new home, it was done properly but since that my monthly bill was coming R100.00 instead of R399.<br> <br> I went to inquire about this and was told the system was not yet updated. I kept on paying the same R100 every month till the 08th of January 2016 when I suddenly received a sms from Telkom threatening to suspend my line because my arrears amounts to R1624.06, and eventually two days later the line was suspended.<br> <br> I decided to log a complaint and Telkom gave me a call, after explanation, the lady who phoned me acknowledged their mistake and promised to get the relevant department to make arrangement so I can perhaps pay that amount in installment.<br> <br> But know, I did not get any proposal on the same and my line still suspended. I have all my bills with me from August 2015 that was always coming at R100. and suddenly in January it jumped closer to R2000.<br> <br> What is frustrating here is Telkom clearly acknowledged their mistake blaming it on their systems, but they still force me to immediately make a payment of such big amount, they even pushed their ************** that far to suspend my line. My job is impacted.<br> <br>