Abuse of Power

Right then, so I have a newly installed Telkom line, and I'm getting it converted to DSL. This has taken far longer than what I was originally made to believe. I have phoned in on numerous occasions and each time have gotten a different answer as to how much longer it would still take for a procedure of this caliber. I work for a highly recognized news reporting company and I am finding it more and more difficult to restrain from using these resources to voice my opinion on this matter.