Abuse from Telkom

Good morning. I'm utterly disappointed and angry at the way Telkom has been treating me. I've had a 2 year contract with them, which I completed paying and when it cam to renewal, I renew my contract this year on 28 May at a telkom store. Instead of a renewal, they continued charging me for my old contract plus this contract... So in essence I'm being charged for 2 contracts. They claim that I have 2 new devices, one which I received in the store and another that was delivered to me. I have asked them for a wabel, but have not received it. I have lodged a ***** case, but it's been months and I have not received feedback. I have been calling them for months now, but without help. I'm being double charged every month, money that I don't have, as a result my bank account is sitting at a negative because I'm being charged penalties. When I took the new contract, I budgeted how I will pay for it... But now I'm paying double the amount, money that was set aside for something else... This is food for my children. I have a 4 month old baby that I cannot provide for because I have to pay telkom. I really need your help urgently with this matter