Abuse from Telkom

Poor service from Telkom. I have a contract that I have been paying for almost the past 4 years with no phone or sim basically I have been paying for nothing.

I have cancelled it I don't know for how many times with no success. I have tried to get a new phone form them but I am told I am not able to renew as my contract package is old and is "locked" on their system.

I have called the call center, went into a number of their stores but all I get is promises and no action. I have been communicating with one of their agents who requested my documents and details as soon as I submitted them to her back in April 2019 she went dead on me. I am basically now talking to myself. I called their complaints department " a number I got off the internet" I was then advised to send an email to *** who have also not bothered to contact me back. This is really unfair that I am paying for no service because guess what every month with no doubt a debit order goes off. I reverse it they add a re-connection fee the following months, as to what they are re-connecting I would love to know. The invoice reflects that I am calling myself.