Absurdly bad service from Telkom

My Telkom line went down on 22 January 2018. On the 23rd I called 10210 to report the fault and was provided with a reference number (83CEZ230118). Today is 3 March and the fault is still not fixed. I resorted to calling the Call Centre every second day and was assured every time my call "is receiving attention". (The Call Centre staff is helpfull, by the way but they are uhm, helpless to solve any problem.)

Eventually I asked to speak to the Call Centre manager to escalate the call but was provided with an email address for the complaint: ********** The email was sent on 26 February but up to not even an acknowledgement of receipt was received.

In desperation I went to Telkom's Facebook page and complained there, without any reaction. I then sent a message via Facebook Messenger. To my surprise a "JD" responded: Hi Stefan Sorry for the delay I have escalated your fault 83CEZ230118 to your local dispatch analyst,created - REF NO : 20479 for team to expedite ^JD

After another couple of days I asked for a progress report somebody called Lebo responded: Hi Stefan, we will have our consultants follow up and advise on the estimated time of arrival , regards Lebo

Needless to say, I 'm still waiting - 40 days and counting....