Absurd service payment was made

My account was double debited due to the debit order not being successful. This is the second time that my account was double deducted and it has put me in financial difficulty as most people work from a firm budget (Double debit at the end of Sep and Oct). Strange enough there was sufficient fund in my account for the debit orders. I contacted Telkom requesting airtime to be loaded only to find out that the airtime couldn't be loaded due to no payment received, after doing some research I arrange for an payment arrangement a few days prior to me receiving my monthly salary and was advise an SMS will be sent informing me the amount that's needs to be paid within 7 days which is 40% of the total amount and the balance to follow. Once again after following up we notice the SMS was sent to the incorrect number and not the number I requested the SMS to be sent to, to date no SMS, emails received beside the one email received from one of the team leaders after my one hundredth call. Payday arrived &amp