1 reviews | Active since May 2020
Absurd service for someone who's phone was ******
I am disgusted with Telkom service. Ihave been a long standing client but considering to take my business away. I have been struggling to get my debit order date corrected and hence every month there has been an issue with paying my account. Today my phone was ****** and after painstaking ques and getting a proof of residence, I was informed by a very rude assistant at N1 City Goodwood that my account is blocked hence I can not get a sim swop, nor my phone can be blocked as it needs to be done by the billing department. I have wasted 1 hour and 30 min just to shown away. I have now already waiting 1 hr plus for the billing department to phone me back nor their helpdesk has phoned me back on an alternative number. My lifeline is my phone....and Telkom does not care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I want to assistance and nothing. Telkom is a disgrace.
So the problem is as follow:
My late husband was the primary owner of this account, So after more than a year of struggle to get the number and account moved to my name being the secondary, It was finally moved in August 2019 after a payment of R1995 was made. No problems thereafter until my phone was ****** yesterday. Apparently payment is still not reflecting and is still with collections. Note the payment was made August 2019 providing Telkom with a Pop. We did not receive any calls until today I was told by Ilhaam Safodien that payment was made to a wrong account after that account details was provided by Telkom. So since AUGUST 2019 no one could inform me or the executor of the estate of the mistake. So now, I have to wait 4-5 days for collections to sort this fault out. Which I know I wont get a call back. My business relies on my cell nr. I am now Loosing my patience, income etc...I feel traumatised by Telkom and their pathetic service. And they wont even respond to this either
So the problem is as follow:
My late husband was the primary owner of this account, So after more than a year of struggle to get the number and account moved to my name being the secondary, It was finally moved in August 2019 after a payment of R1995 was made. No problems thereafter until my phone was ****** yesterday. Apparently payment is still not reflecting and is still with collections. Note the payment was made August 2019 providing Telkom with a Pop. We did not receive any calls until today I was told by Ilhaam Safodien that payment was made to a wrong account after that account details was provided by Telkom. So since AUGUST 2019 no one could inform me or the executor of the estate of the mistake. So now, I have to wait 4-5 days for collections to sort this fault out. Which I know I wont get a call back. My business relies on my cell nr. I am now Loosing my patience, income etc...I feel traumatised by Telkom and their pathetic service. And they wont even respond to this either