Absurd service

Terrible Service FED UP Atrociously Dismal Service (VERY BAD SERVICE) I app**** for telkom mobile contract in January 2017 and debit order of R249 went off my bank acccount on 03/02/17 but to this day I'm still waiting for my Huawei P9 Lite. I received the below responses on Hello Peter after complaining one too many times but to this day I am still not helped, even spoke to a manager via the call centre by the name of ANDRESHIA RAMPASAD on the 03/03/17 who promised to give me a call or email me, she never did that. Good day, Thank you for making contact with us. Please be assured that this matter has been escalated to our Mobile team. Your reference number is AI ********** . We apologise for any inconvenience caused. Kind regards, Ilhaam Telkom Social Media 16/02/17 Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI ********** We apologise for any inconvenience caused. Kind regards Yazied Telkom Social Media Team Feb 24, 2017 Good morning. Sorry for the delay and inconvenience caused. This matter will be escalated for urgent attention and our consultants will advise. Thank you. Regards, Moenieb. Telkom Social Media Team. 28/02/17 Good day Apologies for the delay, please be advised that w have requested urgent assistance from our Sales team and feedback will follow. Kind regards Telkom Social media team ^IL 03/03/17 Mar 14, 2017 1 week ago Official private business reply: Hello pray-cious-seete We sorry for the inconvenience caused. We will follow up with our mobile team and have a consultant contact you. Regards Noleen Telkom Social Media Team. I WANT MY MONEY DEPOSITED BACK WITHIN 48HRS I AM DONE WITH TELKOM. DO I NEED TO WAIT LIKE TELKOM IS JESUS? HELL NO Official private business reply Hello pray-cious-seete This response serves as confirmation that your query has been received. Your reference number : AI ********** Your query has been sent to our mobile team for assistance. Regards Noleen Telkom Social Media Team. 12 Apr 2017, 12:21 5 months ago Official private business reply Good day Kindly accept our apologies for the inconvenience, kindly email us your I.D number on ********** so that we can make follow up in your order. Regards Thokozani Telkom Social Media Team 12 Apr 2017, 17:49 5 months ago 13 Apr 2017, 10:29 5 months ago pray-cious-seete: Hi, I have done so Official private business reply Good day Thank you will the information provided kindly know that we have made follow up with our sales team they will contact you during office hours. Regards Thokozani Telkom Social Media Team 13 Apr 2017, 14:21 5 months ago 21 Apr 2017, 15:00 5 months ago pray-cious-seete: please note no one has contacted me since 18 Sep 2017, 19:03 4 days ago pray-cious-seete: May I please have my refund as I still am waiting for month now

Official private business reply

Hello pray-cious-seete

The query has been escalated to management for their attention.

Regards

Noleen

Telkom Social Media Team.

26 Sep 2017, 14:33 2 months ago

5 Oct 2017, 12:02 2 months ago pray-cious-seete:

I am still waiting and this unacceptable. its been 7 months now, but when my money was taken it you only 24 to 48hrs. I WANT MY MONEY BACK AS IN NOW

Official private business reply

Good day

Trust you are well.

We tried to contact you on ********** 022 with no luck, may you kindly private message us the affected number or ID number so that we can request an urgent assistance from our team.

Kind regards

Ithabeleng

Telkom social media team

17 Oct 2017, 16:23 2 months ago

19 Oct 2017, 8:31 2 months ago pray-cious-seete: privately

please call me on ********** 225 after 2pm. regards Precious

4 Dec 2017, 7:21 a day ago pray-cious-seete:

to this day I am still waiting, almost a year now waiting. Seriously?