Absurd service

Good day <br> once again absurd service from Telkom I have contacted the CC only to wait for almost an hour and to have the call drop as the agent shift was done (I have screen shots to prove) another double debt from my account and yet not line has been activated. I have been charge for what Telkom call Usage Fees (airtime) however I have request that I should only receive the 100 free min allocated as per the contract. To date R1500 was deducted on the 25/01/2016 via the Needo's system and I have logged complaints as I would like the usage fee to be reimburse and have the line activated I have contacted you on numerous occasion with no success. I have names of agents and management I spoke to as well it has come to my attention that the log was closed and the comment on records states client is unreachable once again no call, SMS or email. I have updated my contact details on numerous occasions only to find out the cell number Telkom had wasn't the correct number Once again another fail which comes as no surprise. it has been almost a month now yet no line have been activated no calls from management not forgetting the debit that transpire from Telkom which I'm kept liable.