Absolutley shocking service

App**** to have my prepaid line transferred. On day of installation - no one arrived. Went to Telkom office and was advised installation was a same address that I was vacating. One of the competent staff members assisted me to get the installation corrected but the installation of the 10th of November did not suit me. I have phoned the call centre NUMEROUS times and am either cut off or told I cannot talk to a technician and have to just wait for an SMS and then plan my days leave that way. Another conversation and reference I am told it is confirmed for the 11th of November, receive an SMS on Friday the 6th saying the installation is not happening due to he high workload. Another 3 phone calls today and I still don't have an answer as to when the actual installation will be happening. I am so frustrated and appalled at the service of the call centre. I wish Telkom would listen to the phone calls that are recorded - they would be in for a surprise!