ABSOLUTLEY DISGUSTED
<p>On the 29th May 2017, I had the glorious pleasure of waiting the whole day for an ASDL nstallation appointmen from Telkom. On the Friday (26th May 2017), my brother recieved an SMS from TELKOM, ( he is having the line installed at my house for me) stating that I had to be home the WHOLE day of the 29th May 2017, as it is a whole day appointment and the techniticans will be along to install the line ..</p> <p> </p> <p>This is the message I sent to TELKOM'S Facebook page, on theevening of the 29th May 2017</p> <p>I am soo SICK AND TIRED OF BAD SERVICE FROM TELKOM! I'VE JUST SPENT THE DAY WAITING FOR A TELKOM INSTALLATION CREW TO COME AND INSTALL MY ADSL LINE... ON A DAY THAT WAS BOOKED AS PER THE TELKOM REQUIREMENTS. I' VE RECEIVED 5 SMS'S... THE FIRST ONE AT 730 THIS MORNING...STATING A TECHNICIAN HAS BEEN DISPATCHED ....YET HERE I SIT AT 345PM STILL WAITING! !!!! LAST YEAR I TRIED TO GET TELKOM TO INSTALL AN ASDL LINE AT ANOTHER PREMISES. .. WENT THROUGH THIS CIRCUS THREE TIMES. .. ALL THERE TIMES NO ONE SHOWED. ..I GAVE UP TRYING IN THE END. .. ONLY TO HAVE SOMEONE PHONE ME 4 MONTHS LATER... AFTER I'D MOVED FROM THE ORIGINAL ADDRESS... TO SAY WE ARE HERE TO INSTALL YOUR ASDL LINE.... THIS IS ABSOLUTELY REDICULOUS! MY BOSS WHO LIVES IN HOUGHTON GETS HER LINE INSTALLED ON THE DAY YOU PROMISE.... I LIVE IN GERMISTON AND YOU CAN'T GET IT RIGHT.... PLEASE CONTACT ME ********** 696 ... WHO'S GOING TO PAY ME FOR MY LOST WAGES DUE TO TELKOM BAD SERVICE?</p> <p> </p> <p>After nagging everyday, this is the response I received on the 1st June 2017:</p> <p>Good Day Jillian,</p> <p>We are sorry for the inconvenience. All appointments are scheduled as all-day-appointments. The technician has located a cable problem and has sent the order to the cabling team. Once the cables are sorted they scheduling team will make contact with you and advise of the provisioned day.</p> <p>Please allow between 7-14 days for them to make contact with you.</p> <p>Kind Regards<br />^GT</p> <p> </p> <p>So I waited th 14 days... no response ... I asked again whats happening....only to be told someone will contact me (us)... still no contact...</p> <p> </p> <p>I work 5 minutes away from home, and this morning at the office a TELKOM representative, rang oor door bell, stating us that the TELKOM exchange has now been upgraded and he's here to tell us about LTE and fiber options..</p> <p> </p> <p>GREAT I'm excited now TELKOM"S in the house .. I can ask why the asdly lines are taking so long .. only to be told TELKOM is concentrating on Fibre and LTE in the area, ASDL clients are being delt with LAST...LAST... yes LAST!!!</p> <p> </p> <p>I don't want LTE, and can't afford FIBRE.... I simply want an ASDL line ...</p> <p> </p> <p>TELKOM, taking the term parastal to new levels...</p> <p>Just because you are the only service provider does not mean you can give bad service...</p>