Absolutetly useless service.

My telkom contract has been locked because of a Telkom Agent not "hitting update" on my banking details that I have changed in January. I specifically went into a Telkom shop myself to make sure my banking details would be changed accordingly, and I walked out with confidence in knowing that everything was correct. Well, I was wrong. My usual deduction did not go off at the end of the month as it should, so I called Telkom and spoke to an agent that told me the agent at the shop did not update my banking details and I should please pay manually and make sure I have funds in my old bank so that they can deduct there for the last time at the end of February, then everything will be fine for the end of March. I did as I was asked, and I paid manually and made sure the funds were there so that when they deduct, they would be able too. No deduction was made, and my phone has been locked. So I called Telkom again and asked them why exactly is my phone locked. The first agent that I spoke too in the beginning of the week, which was very rude, told me that there were funds outstanding that I need to pay, I explained to him what the situation was and what I was told and he said I need to pay manually again, which I did. He then told me my phone would be unlocked in the next 24-48 hours, so I waited. My phone had not been unlocked, which is when I called again. The agent that I spoke to then told me that the deduction they made in January bounced and that the payment I just made was for January and the payment I made in February was for February, according to her everything was up to date as it should be but I need to pay a Rejection fee at the end of the month as they tried deducting from my previous bank and did not succeed, which obviously won't because I changed my details in January already. I then told her that I don't agree with this extra fee's I need to pay as it wasn't my fault that the first agent did not hit update so that my details would be updated. She agreed and said they would credit this amount on my account, but it will take 24-48 hours to be credited and that my phone will be unlocked in the next 24-48 hours after they receive my payment. She also told me that when they do unlock my phone I need to call again and create a mandate so that my accounts funds can be deducted when it should and that my banking details are in fact correct now and will go off the end of March as it should. I thanked her and waited for my phone to be unlocked. After that amount of time, I called back and had to once again explain my whole situation. The lady then told me she has no proof that I was there to change my banking details in January and that I need to go into the store, find the ageny that assisted me and ask him to log a dispute and to ask for a refund before they could credit the rejection fee off of my account and that I have to wait longer for my phone to be unlocked. I then waited another 24 hours and called back again after my phone still hasn't been unlocked, which is today, and explain the whole situation once again. She then told me that I am on trial and that my phone would be unlocked shortly. I thanked her, and here I am still waiting for my phone to be unlocked after I have been up to date with my payments every month. I have to struggle with this for almost a week with it still not resolved, pay extra for something that was not my fault, go into the store once again because a agent didn't hit update and try and resolve the problem and explain everything all over again. I am very disappointed with Telkom's service, and I need this sorted ASAP.