Absolutely ZERO Service

<p>I returned from holiday on 5 January this year to discover that my home line and internet was faulty. I reported this issue on the same day. On 17 January I received an SMS to tell me the problem was sorted and the ticket was closed. It was not working at all and I subsequently called Telkom again to report the issue again.</p> <p>Since then I have been in contact with Telkom at least 50 to 60 times - and guess what?? Not a single damn thing has been done about my fault. I have ZERO service at my house - Almost 3 months. I have had technicians at my house twice who come in put a tester unit in and disappear for a while, come back, take their unit and are never seen or heard from again.</p> <p>BUT -- please make sure you pay your bill says Telkom.</p> <p>I have tried every number that I can find on the internet for Telkom but it seems that this information is more closely guarded than the code to launch Americas nuclear capability.</p> <p>On 15 March, in absolute frustration I called the accounts department to dispute my bill and I spoke to a great young lady who told me about an integrated SIM solution that I could get from the local Telkom shop in Greenstone, this wwould be a short term solution to my problem where my monhthly data would be transferred to a SIM card until the line was sorted. It blew my mind that in all the time from Jan until March not one person in in technical could have told me about this. BUT ANYWAY.... I duly went up to the store and app**** for the integrated SIM. I was assisted by Courtney and was told it would take 24 hours to activate. I have been back to the store pretty much every day since the 15 March and it STILL DOESNT WORK. Courntey is on leave, so I have dealt with Latoya - she is so disinterested in trying to help it isnt even funny. Eventually I spoke to the manager Pamela who promised with all her heart she would help - silly me for believing that - the minute I walked out the store she forgot who I was and despite my best efforts to get an answer, all I get is "We are working on it" - "It has been escalated" - Well can one of you please tell me who is working on it and where did the escaltor go to? Because I call B.S.</p> <p>Then to make top it all, yesterday I first received an SMS asking whether I was satisfied with the service I had received from Telkom and what the likelihood was that I would recommend them - Rating given 0</p> <p>Not half an hour later (on a Sunday) I got a call from some lady telling me my line was fixed. I was in Pretoria at the time so rushed home to test it - NOT A DAMN HOPE - not working, still ZERO</p> <p>Today I received a call from some technician telling me that he has "BY Mistake" closed my ticket with Telkom and would I mind opening a new one because he didnt fix my line, it was someone elses.</p> <p>If a telkom representative told me that aliens has ****** my lines and melted the exchange and bombed the headoffice, I would believe it more that any of the BULLSH#T that they tell me anymore.</p> <p>There are one or two technicians in the call centres who genuinely seem willing to help - I spoke to a buy called Robin today, but the vast majority have the helpfullness of ****roaches and the combined intelligence of a plank of wood.</p> <p>So a couple of things - how do I invoice Telkom for the increased cell phone bill I have as I have had to use mobile data for the last 3 months</p> <p>how do I invoice for all the time spent on the phone speaking and waiting to speak to agents</p> <p>how do I invoice my time and fuel for driving to the Telkom shop and wasting time there</p> <p> </p> <p>AND.......</p> <p> </p> <p>WHEN IS MY DAMN LINE GOING TO BE SORTED and WHEN ARE YOU GOING TO DELIVER ON YOUR PROMISE TO GET THE INTEGRATED SIM CARD WORKING</p> <p> </p> <p>My guess - NEVER. Because as long as you all get your tea time and lunch time and a salary at the end of each month, from CEO level down, not a sinngle one of you gives a F#CK about sorting anything out -</p> <p>Collectivley you are a blight on the South African landscape and an embrassment to this country</p> <p> </p> <p>FIX MY LINE -IDIOTS</p>