ABSOLUTELY USELESS AND UNACCEPTABLE SERVICE!

WHAT DOES IT TAKES TO EVENTUALLY GET A TECHNICIAN OUT to sort out the Internet Connection regarding a Telkom Line.The First Fault was logged on the 7th January 2015, and it is now the 2nd February and still NOT ONCE (even after being promised this countless times) has a technician been out! At first, Telkom had crossed our lines, but once this was sorted out it still did not appear to be working. Then our line was completely shut off, so it costed hundreds of Rands to contact them while waiting 2 hours on hold for a consultant to become available. Once our line was restored the internet still did not work, we were told that it must be our Router, and so we immediately went and replaced it. Still the problem persisted, so on 27th Jan another fault was made AND escalated.We were promised that within the next 2 days a technician would be out (NOT THE 1st PROMISE OF THIS!!). This, however, did not happen and I contacted Telkom again on the 29th of Jan. The fault was escalated once more. We were promised that by Friday or Saturday, someone would be out to fix this ongoing problem. IT IS NOW MONDAY 2nd FEB!!! and still NOTHING!!!