1 reviews | Active since May 2016

13 May 2016, 14:26

Absolutely Useless and ***********

<p>I signed up for a new contract in April and at the same time requested that my *** number which was already with Telkom Mobile be trasnferred/ported onto the new contract that I had signed up for. Got called into C**** Walk store a week later to collet phone and sim.I was not issued a receipt and told that sme would be activated within 24 hours - it took a week before the sim was activate and my receipt issued.Next Problem - port/transfer of my *** number was not done and I was issued *** number. Store consultant Aalia assured me it would be resolved. it is now almost 3 weeks later and nothing has been done. I am on the phone almost daily with useless *********** non commital call enter, back office staff and team leaders yet I am still no closer to having my *** number once again. Aparrent some useless individual cancelled the number!!!!Today I went into a Telkom store and they suggested if I wanted action and account ability I should write on Hello Peter. How insane is it that is what needs to our for you to listen to your customers!!!!!!! TELKOM I implore you to wake up and resolve this issues today! !!!!!</p>

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Replies (2)
Telkom
Telkom's reply16 May 2016, 11:00
Official
Hi riaz-kajee, Thank you for making contact with us This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback. We do apologize for any inconvenience we have cause to you. Your reference number is: SM233570 Regards Luleka Telkom Social Media Team

Best regards,

Telkom
Telkom's reply16 May 2016, 11:00
Official
Hi riaz-kajee, Thank you for making contact with us This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback. We do apologize for any inconvenience we have cause to you. Your reference number is: SM233570 Regards Luleka Telkom Social Media Team

Best regards,