ABSOLUTELY USELESS

I am complaining on behalf of my boyfriend whom him and I took out an ADSL line Uncapped Wifi contract with them last year at R600pm. We let them know on the 16 November that we would be moving house on the 29 December and so that we would need someone to install a telephone line then so we wouldn't sit without Wifi. I work from home and so this was very important.

Two weeks before the move we called to check that everything was in order as previously arranged with them yet they had no idea what we were talking about and then suspended our account so we had no access to Wifi. We then moved and called them again yet nothing! They told us that someone could only be at us on the 11 January! Someone eventually came and said that they can't install a line as the estate we moved into only had fibre. They were supposed to check this back in November already! We still paid yet no service!

We were able to cancel our contract with them as they cannot provide us with a service (as per their fine print) and they were supposed to reimburse us R600 yet still nothing! And they charged us again! My partner has made a TON of calls to them yet no one ever knows what he is talking about and they keep saying that it will be sorted out yet still nothing has happened. The amount of time and airtime that has gone in to this is ridiculous.

Absolutely NO customer service. We are still battling with them.

On another sad note, my partner got a new phone earlier in 2018 and updated his cell phone number with Telkom about 13 times and they keep saying they've updated it but then the next time he speaks to someone they say it hasn't been updated. This has gone on and on in repeat for months so they keep sending information to his old number.

Just yesterday I received a call from Telkom asking to speak to my boyfriend and I said that they should call him then yet she asked if he is still using his old cell number? To which I stated that he has tried to update his cellphone number with you on numerous occasions and AGAIN gave her his new number. I then asked her who is in charge of changing a cell phone number on their system? To which she rep**** "okay" and hung up on me.

Telkom this is very bad customer service and very stressful for customers who thought they could trust your business. Given ours and all the other complaints I have heard about you you really need to step it up.