absolutely useless

I went into telkom store in Keywest on Monday and logged a faulty ADSL line, which we have had for the past 2 weeks. <br> I was given ***. I was told that it would be resolved as soon as possible as there is no fault that the store knows about. <br> I made 3 phone calls on Monday to be told that the line was clean and that they will have a look at the router. <br> I received an sms on Tuesday morning at 8:02 to let me know that the fault has been resolved. However today the fault is back yet again. <br> When calling the call centre, you are placed on hold for 10min if not longer.