DH
Devon H

1 reviews | Active since Nov 2014

14 Feb 2015, 15:00

ABSOLUTELY USELESS

I had a debit order that bounced at the end of September last year. I then received a notification to make the payment,went to Telkom in Pav to get banking details for payment (as NONE were given to make payment). I immediately went home and [aid. 3 days later,Telkom used a different debit system (Nudebt),to run a debit order for nearly double the amount I owed, and way more than the limit I had set with them.<br> I immediately notified my bank and reversed payment as I had settled this (and already paid a bounce fee).<br> In November, the Debit order was not run as usual,but instead the Nudebt Debit order was run for the same amount as before - again way more than I owed.I again notified my bank to reverse this.<br> I went to Gateway and spoke to a consultant,printed out my bank statement (which I paid for) and asked for it to be investigated.I settled my amount owed by eft.In Dec this occurred AGAIN. I AGAIN reversed it and settled the amount and after talking to H/O they assured me it would not occur again.The debit order was not run for Dec and Jan, and now I received a statement showing I owe money from Nov, Dec and Jan,and the same amount (more than I owe)was run leaving me with no money

0
Replies (1)
Telkom
Telkom's reply14 Feb 2015, 19:09
Official
Hello dh147,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM89132.

We apologise for any inconvenience caused.

Kind regards
Telkom Social Media Team

Best regards,