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jN
jennifer N

1 reviews | Active since Jul 2016

05 Apr 2018, 11:34

Absolutely upset

Good day

My name is Jennifer. My complaint is for the number ********** 878. I have submitted my new banking details to the Telkom store in January 2018. Telkom is still debiting my old account which is incurring me fees. I have called the call centre numerous occassions to address the situation but nothing has been done. I went further in doing deposits for the amount due for the past 2 months . On the 1st of March 2018 , My statements states that I owe R 139.00. I have done that deposit...They now send me a statement that says I owe R 340.34(on 31st March 2018) . They have charged me a fee Of R200.94 for late payment. This is not my fault that you guys are debiting the incorrect account . When I call in your`ll say that your`ll have the correct banking details but your `ll are not debiting the right account. Why should I pay when its not my fault...I refuse to pay this amount when its not my fault..I have attached the dates I have made payment into the Telkom account cause I have 2 contracts at telkom .They have given me a case number ********** 0.

0
Replies (4)
jN
jennifer N's update14 Apr 2018, 14:01
Reviewer Update
I still have not received any reply from telkom. They have just debited today R339.00 on the 14th of April 2018 for absolutely no reason. I do not owe they this amount cause I gave been making manual PAyments. I did not have funds in my account and now I have to pay R146. 11 to the bank for charges. I am tired of talking to telkom. They have given me a new case number but nothings been done. Case no ********** 5. No one gets back to you. Customer service is poor. Please help. That means they can debit the account whenever they want to
Telkom
Telkom's reply24 Apr 2018, 13:10
Official

Hi mikhalraeesa

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

jN
jennifer N's update08 May 2018, 07:48
Reviewer Update
Good day LULEKA I Have just received my invoices for my both accounts from Telkom. The number ********** 527 and ********** 878. I have been making manual payments from end Feb 2018 but still rejection fees are reflecting on both my accounts. Telkom going to debit my account again on the 15th My 2018 for the rejection fees. when that amount does not go through., I am going to be charged more rejection fees. I am so upset that no calls to even give any feed back. Can somebody please help me urgently
jN
jennifer N's update11 Jul 2018, 08:02
Reviewer Update
telkom case number : ********** 6 Good day I have numerous problems with Telkom. They are totally hopeless. They are the only mobile company that you cannot communicate directly to the accounts people. no one gets back to you . Telkom owes me a refund of R292.54 . FOR BANK CHARGES. I have spoken to Cleo Makhubela who assured me that the funds will be available to me in 5-10 working days . Its been over 10 working days AND NO FUNDS. There is no one that I can speak to..Please help..I called the call centre over 80 times with no Avail