ABSOLUTELY UNACCEPTABLE SERVICE

Who can assist with a fault reported 2 weeks ago 179CNZ220218. Our business relies on our phone lines and internet and we have had neither for over a week now. My call to the faults department this morning, I was told it is a "bulk fault" which I was told a week ago...BUT...the replacement cable has been ordered, but has not arrived yet. SERIOUSLY? Can someone, somewhere get in their damn car or truck and go collect the cable. There are so many businesses like mine that rely on internet and telephones, the hundreds of thousands of rands being lost is sickening...who is going to assist us with this loss of income, can we claim for that to? I recently received a message on FB from Telkom to say, why don't I divert my calls. This was not suggested 2 weeks ago...PLUS...they say can take 48 business hours and I need to fax my request to them along with other documentation. What a joke...what part of NO LINES OR INTERNET DO YOU NOT UNDERSTAND. COME ON TELKOM!! In today's day in age, a week to have a fault repaired is TOTALLY UNACCEPTABLE!! If anyone knows of another provider of some sort, please let me know...tired of being at the Mercy of Telkom when they quite evidently give a damn about anyone or anything!