Absolutely unacceptable service

<p>In the first weel of November 2016, Telkom informed me that my Prepaid Landline would be replaced with a wireless phone, retaining my original telephone number. they did not, however, tell me how to recharge my phone. On 14 November 2016, i purchased two prepaid vouchers and attempted to load them. they would not load and i then phoned Telkom, eventually after some time, i spoke to Mandla and was told that i had bought the wrong vouchers. i was told that he would send an email to the correct department and have the vouchers changed to Waya Waya. </p> <p>This was not done and on the 17th of November, i phoned again and was messed around as follows: i was put through to Patric at Mobile sales, who put me through to Samedi at Landline billing, who put me back through to Malandi at Mobile sales, who put me through to Hamida at Residential sales. each time, i recited my whole story and the total time of the call was 46 minutes.</p> <p>On 23 November, whilst on holiday, i was phoned by Dalene from Telkom, who gave me a reference number and told me that she had instructed Donald Kwala to convert and load the vouchers.</p> <p>When i got home from Holiday on the 6th of December, i realised that this had not been carried out.</p> <p>Today, 7 December at 10:03, I phoned Telkom again and was put through to Sheldon at Billing. i explained my story yet again and asked to talk to a manager. he told me he would put me through to his manager and I was put on hold. i listened to the most irritating recording till 10:25 when the phone was answered, not by his manager, but to Shavasti at the technical department (10:35). After reciting my tale again, she put me through to Madiale, at the billing department in Durban. i recited my tale again and at 10:40 Madiale put me back through to Mobile Billing who answered at 10:46 by Nhandla. after telling her my tale, she put me through, at 10:55 to Thabang at Prepaid. after my tale, Thabang put me through to Dandre at billing again (11:05), who after my tale, put me through to Thabo at Residential sales. after my tale, Thabo put me through to Mobile data (Lindiwe) who eventually answered at 11:20. After telling my tale, she wanted to transfer me to another department, but i insisted on talking to a manager. She put me on hold till 11:38 and told me that her manager, Lungi Cele, was on the phone and would phone me back immediately. it is now 12:38 AND I HAVE STILL NOT RECEIVED THAT CALL. All through my discussions, and if you listen to the recordings, it will be highlighted that i asked to speak to management and was not allowed to. I am now sick of speaking to clueless call centre operatives and, although i realise that Telkom feels absolutely nothing for its clients, i demand good servive for the years of loyal support i have given. give me what i paid for.</p>