Absolutely unacceptable billing and customer service from Telkom

I am honestly fed up with Telkom and the constant issues surrounding my account.

On 20 August, I paid my normal monthly amount of R369 as I have been doing. A few days later, Telkom suddenly attempted to debit R570 from my account. Naturally, I reversed the debit order because I had already made my payment and there was no clear explanation for why Telkom was suddenly trying to take a completely different amount.

What makes this even more frustrating is that for the past few months, I have repeatedly tried to set up a debit order with Telkom for the 20th of every month, but somehow they have been unable to get this sorted. Instead, I am constantly put in a position where my account is apparently falling into arrears unnecessarily.

Now, to make matters worse, I have received an SMS stating that I supposedly owe R789. R789 for what exactly? Where is this amount coming from when I have been making my payments?

This entire situation is beyond frustrating. I should not have to constantly fight with a service provider over billing and payment arrangements. I should not have to spend hours contacting customer care trying to resolve something that should be incredibly straightforward.

And speaking of customer care — calling Telkom is an experience on its own. You get passed from one person to another, given the runaround, and left feeling like you are being made a complete fool. Nobody seems to take ownership of the problem or provide a clear explanation.

Telkom, I am asking for a proper breakdown of this R789, an explanation for the R570 debit attempt, and for my payment arrangement/debit order to finally be corrected.

I have honestly reached the point where I am livid and exhausted from constantly having to deal with the same issues. Customers should not have to fight this hard simply to pay their account correctly.

Please sort this out once and for all.