Absolutely unacceptable – account cancelled years ago, suddenly showing as active!

had a Telkom account approximately 8 years ago! The account was paid in full and cancelled before I moved away. I have had no reason to believe that this account was still active.

Yet, completely out of the blue, I received a Telkom statement yesterday showing that the account is apparently still active, despite it having been cancelled years ago.

How does an account that was cancelled and settled approximately 8 years ago suddenly remain active on Telkom's system?

I am now having to spend my time disputing an account that should have been closed years ago. I will not accept responsibility for an account I cancelled, and I will not be paying anything towards an account that Telkom failed to properly close.

This is incredibly frustrating and completely unacceptable. I expect Telkom to investigate what happened, correct their records, cancel the account immediately, and confirm in writing that I have no outstanding liability.

Customers should not have to deal with problems caused by administrative failures from years ago.