Absolutely terrible support and service from Telkom mobile!!

So we have been using Telkom mobile for many years and are very satisfied with the service until we have to get assistance from any of your operators.

On 1 June 2023 my wife got three sms notifications from telkom at the same exact second. The first saying that she only have 2048MB left, the second saying that she only have 512MB left and the third saying that she have n more data left? How is it possible that she would be using all of her data in one second.

So the next day we visited the Telkom store at Woodlands in Pretoria to log a request to investigate. As expected they assumed that the device was not set correctly and that the device did a software update or application update. They confirmed that the device was setup correctly as updates only happened on Wifi.

So on Monday both me and my wife got SMS's that Telkom is trying to reach us without success about the incident. Neither of us had any missed calls as Telkom suggested. So I tried to contact Telkom Telephonically but I was met by a very rude agent who did not make an effort to understand the issue or to assist me to get in touch with the person working on the incident. The information she provided was inaccurate and I told her that she was not giving me correct information afterwhich she confirmed that it was not correct. She at last prommised to send my details to the person doing the investigation by email and that I can expect a call the next day.

Today is Wednesday and I receive an email from Telkom proudly stating that the issue was resolved and I must rate the service.

So how would I rate it? Absolutely terrible. Nobody made an effort to contact me. I gave a third number where I can be reached but nothing. No explanation about what happened to the data.

This is terrible Telkom. I do not know if you can be trusted. My worst fear is to try and resolve any matter because I know that I cannot get any help from you.