Absolutely terrible service - unwarranted suspension of service!!!

<p>I have been a Telkom Mobile client for many years now, and am on contract with them. For whatever reason this month my Debit order did not go off, I noticed this and immediately advised TelkomMobile to re-take the payment. They did not. Bearing in mind in over 3 years of being their client I have not missed a single payment and that I actually attempted to rectify the situation out of my own volution you would expect that they would handle it promptly and professionally. Instead: They suspended my services!!! Now I am being passed from pillar to post whilst they "Escalate" the situation, but this still leaves me without the capability to communicate. Should I be in an accident or emergency situation I have no method of contacting help. There is no justification for this whatsoever as I am not a bad payer or have any prior issues on my account with them, I am not impressed by the customer services ability to handle the situation and I still don't have service!!!!</p>