ABSOLUTELY TERRIBLE SERVICE - AND NOW YOU SUSPEND MY ACCOUNT !!

<p>A/C No ********** 70103</p> <p><br />I was planning to be away from home from 30 March 2016 to 13 July 2016.</p> <p>I therefore wished to reduce costs by not paying for services which would not be required at home while I was away. These services were the “DSL Fast” and “Home uncap basic”.</p> <p>I completed a “Consumer Request for Contract and Service Cancellation” form, and submitted it together with an explanatory note, a copy of my ID and a copy of my most recent Telephone Account. This was submitted by e-mail on 14 March 2016 to the address specified on the Telkom website, viz. ********** <p>I received by e-mail on 16 March 2016 an acknowledgement from Telkom that my <br /> e-mail of 14 March 2016 had been received.</p> <p>For info, the submitted explanatory note was as follows :</p> <p>“<br /> TO : TELKOM <br /> DATE : 14 March 2016<br /> SUBJECT : Temporary Suspension/Cancellation of Services : <br /> A/C No ********** 70103 : Number 042*********X<br /> MESSAGE : <br /> Attached is a completed “Consumer Request for Contract and Service Cancellation”.</p> <p>Also attached is a copy of my latest Invoice and a copy of my ID.</p> <p>Please temporarily suspend my ADSL and Internet service from 30 March 2016 until 13 July 2016.</p> <p>Do NOT disconnect the normal Telephone Line.</p> <p>PLEASE NOTE : If it is not possible to ‘temporarily suspend’ these services, then please proceed and CANCEL them. I will maybe re-instate them when required again. <br /> “</p> <p>While I was away, I continued to receive by e-mail the monthly Telephone Accounts with ALL the charges.</p> <p>As this was incorrect, I sent reminders by e-mail to Telkom on 16 March, 10 May and 7 June 2016. Acknowledgement of Receipt by Telkom of these reminders was received in each case, but no action was forthcoming.</p> <p>Also while I was away, I paid a monthly amount of R360, which is slightly more than what would have been due had Telkom implemented the changes I requested.</p> <p>I continue to receive by e-mail my Telephone Accounts with ALL charges - I only pay every month what is due, not the diputed amout.</p> <p><br />Many, many attempts made to sort out problem by e-mails and telephone Helpline calls and Favebook postings - NO PROGRESS - apart from the usual promises of "I will phone you back" - which of course NEVER happens.</p> <p>NOW, to cap it all, my services have been suspended due to 'non-payment' - fantastic customer service !!!!</p> <p> </p> <p> </p> <p> </p>