absolutely Terrible Service!!!

<p>I app**** for a telkom landline/ uncapped adsl on 12/10/2016, I was told max 22 working days.</p> <p> </p> <p>After endless calls, and faulse promises, I finally got the land line installed end November. During this waitng period, I received 5 messages stating that a telkom agent / representative will come on such and such a day, between 7 am and 4 pm. I took all of these days off, and had either no one come, or lies told to me when they arrived. How would a telkom agent like to take 5 days of their hard earned leave, to be messed around and **** to!</p> <p>When you complain to them its a 'sorry' - this is not good enough!!!</p> <p>I desperately needed the adsl, as my husband has his own business and I need to work from home 1 day a week. We cancelled our portable huwaei modem with telkom on the 12/10/2016, effective end october, as we were guarenteed that we would have ADSL end Oct , first week nov. (on this note I also asked for the portable modem to be made into pay as you go, and sadly, this also never happeded, it just got cut off)</p> <p>I was billed a further 2 months for the portable modem though, after cancelling, and after a few calls, got that money refunded to me.</p> <p> </p> <p>The calls I made to the call centre explaining my frustration, are obvoilsly not cared for, as I never really got any feedback.</p> <p> </p> <p>After numerous trips to telkom stores (mall of the south and alberton), I finally got my adsl modem on 15 December 2016 - a day before I left for holiday (therefore i could not have it installed at this time)</p> <p> </p> <p>I phoned to book an agent to come install it for when we got back on 3 jan, and after 3 additional calls, after we got back, Im still waiting for a response to date.</p> <p> </p> <p>In the mean time on the 13 Jan, I eventually gave in and PAID a person to come and install the ADSL for me, R350!! As I was getting no reponse from theTelkom stores/ call centre and really needed this to be installed.</p> <p>We sadly dont have fibre in our area, else I would of used another provider, so I was bound to using telkom.</p> <p>Maybe I should of just used Mweb, but I had signed the contract with telkom, and when i asked for it to be cancelled - they cancelled my cell phone (which is with telkom mobile)!!!</p> <p>The people who work in Telkom dont seem to know what the flip they are doing, and im so tired of bad service from them! they just dont care.</p> <p> </p> <p>Above all this, I was still billed for the ADSL in November, had to call in again, get a credit, and now I see that my December bill (due end jan) is also stating that i must pay in full!!!!</p> <p>This is so frustrating. when you phone the billing depatrment( as I did again yesterday), I get told to wait 7 working days, so I say 'ok, Im not happy with that, as you are going to debit my account with an amount THAT IS NOT DUE TO YOU', and I get told - 'sorry, thats how things work here'!!!</p> <p> </p> <p>I really am tired of all this drama. I tried to contact the HO and the people I spoke to there, also never got back to me!</p>